ATV Works.com
Toll Free: 1-866-436-3478
 

Terms and Conditions
CUSTOMER SERVICE/PHONE ORDERS: ATVWorks.com is one of the fastest growing ATV and UTV parts sites on the web. We are a small company that has partnered with one of the largest ATV and UTV parts distributors in Arkansas. We can offer the personalized service that you deserve yet have access to a huge inventory of  parts and accessories. Our site is online and available for ordering 24/7. We respect your privacy and security. All credit card transactions are handled by Authorize.net and guaranteed to be safe and secure. Your email address is held strictly confidential.
We appreciate your business and will do everything possible to make you a repeat customer!
 
PRICING: All prices shown on our Price list or on this site are subject to change without prior notice, either written or oral. All orders are invoices at the price in effect at the time of shipping. ATV Works.com is not responsible for any incorrect printing of prices, part numbers, and/or product descriptions.
 
ACCEPTABLE PAYMENT METHODS: ATVWorks.com will accept for payment of goods purchased the following forms, Cashiers Check, Certified Money Order, and Visa, MasterCard, Discover or American Express. We will accept personal checks but the item will not be shipped until the check clears. A $25.00 service fee is charged for all returned checks. In the case of an unpaid check, ATV Works.com will only ship pre-paid orders to that entity in the future.
 
BACK ORDERS: We ship 90% of our orders within 48 hours (excluding weekends and holidays) and try to avoid back orders, In the event of a back order, we will take your order and will ship the backordered item when it becomes available.
 
SPECIAL ORDERS: All special orders are shipped prepaid only, and cannot be returned or canceled.
 
SHIPPING AND HANDLING: All orders are shipped through USPS Priority Mail or FedEx by way of Ground service. Also available are FedEx Second Day and UPS. Tracking numbers will be e-mailed for FedEx and UPS orders. No tracking numbers are available on USPS shipments but you will receive an email with the delivery confirmation number.
Contact us for UPS and COD orders. COD orders are for businesses only.
 
CANCELLATIONS: Cancellations of standard item orders must be receive prior to shipping. Special ordered items are payable in advance and cannot be canceled for any reason.
 
PRIVACY STATEMENT:
This privacy notice discloses the privacy practices for ATVWorks.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-436-3478 or via email:  
 
RETURNS, REFUNDS & CLAIMS: Any and All requests for return goods purchased from ATVWorks.com MUST be made within 15 days of receipt of goods. No returns will be accepted after 15 days. Prior to return to ATVWorks.com, you must obtain a RETURN MERCHANDISE AUTHORIZATION number (RMA) from ATVWorks.com by emailing: Returned goods must be in new and UNUSED condition and in original packaging. If the merchandise has been installed on the ATV, then you own it and no returns/refunds are possible or will be accepted. Merchandise can only be returned by the party that originally purchased it from ATV Works.com. If any ATVWorks.com Products are purchased at a dealership, you must return it to that dealership. In the event of shipping or packing errors made by ATVWorks.com, ATVWorks.com will only reimburse the buyer for the actual shipping expense. ATVWorks.com will not issue call tags. Returns may be subject to a 10% restock charge plus cost of original , first time shipping unless the products are determined to be defective at time of receipt.
 
FREIGHT CLAIMS: All items should be inspected thoroughly upon receipt by the customer. If and shipping damage is found, it is the responsibility of the customer to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by an invoice and bill of materials.
 
WARRANTY: All items Sold by ATVWorks.com are intended for off road use only and are not street legal, DOT or EPA approved. Any item sold by ATVWorks.com could void the ATV manufactures warranty. ATVWorks.com warrants it's products to be free from manufacture defects at the time of delivery, but makes no other warranty claims.
 
LIABILITY: The acceptance and/or use of any merchandise purchased from ATVWorks.com by the customer hereby shall release ATVWorks.com from any and all liability pertaining to the use of such merchandise. The customer recognizes that any changes, alterations and/or modifications to any ATV or motorcycle may increase the risk of injury, accident or death, and may also render the ATV or motorcycle illegal for use on public roads.
 
Products: ATVWorks.com reserves the right to substitute out of stock items with similar or higher quality in stock items.
 
Mailing Address: ATVWorks - 1004 S. Rock - Sheridan, AR  72150

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